High class service and support: Short response times, direct contact to IT security experts, and 24/7 support. You get a excellent support with our individual issue tracking system via ticketing, telephone or direct chat.
Whether you need help during business hours or nighttime – our technical support is always there for you.
With our all-inclusive package you can concentrate on your core business.
Real Time Monitoring
The Network Operations Center (NOC) monitors all systems and current events 24/7.
With our ticketing system you will always know the status of your request.
Our IT specialists answer all your questions via telephone.
You can also use the chat to talk to our support and NOC team.
If you want, you can speak directly to one of our experts on a high technical level.
We speak German, English, Russian, French, Italian, Spanish, Portuguese, Chinese, and Cantonese.
Automated response to attacks is guaranteed by contract. As a general rule the mechanism filters in real time.
99,9 – 99,999% SLA
Redundant system structure, controlled and managed by the IT security experts, guarantees high availability of your services.
Support Response Time
Defined response times to your requests are recorded and guaranteed by contract.
We provide you with careful and detailed documentation in the form of WebGUI reports or individualized reports with your defined KPIs.