High class service and support: Short response times, direct contact to IT security experts, and 24/7 support. You get a excellent support with our individual issue tracking system via ticketing, telephone or direct chat.

24/7 Support

Whether you need help during business hours or nighttime – our technical support is always there for you.

Managed Service

With our all-inclusive package you can concentrate on your core business.

Real Time Monitoring

The Network Operations Center (NOC) monitors all systems and current events 24/7.

Ticketing

With our ticketing system you will always know the status of your request.

Telephone

Our IT specialists answer all your questions via telephone.

Direct Chat

You can also use the chat to talk to our support and NOC team.

Technical Support

If you want, you can speak directly to one of our experts on a high technical level.

Multilingual

We speak German, English, Russian, French, Italian, Spanish, Portuguese, Chinese, and Cantonese.

Time-to-Mitigation SLA

Automated response to attacks is guaranteed by contract. As a general rule the mechanism filters in real time.

99,9 – 99,999% SLA

Redundant system structure, controlled and managed by the IT security experts, guarantees high availability of your services.

Support Response Time

Defined response times to your requests are recorded and guaranteed by contract.

Reporting

We provide you with careful and detailed documentation in the form of WebGUI reports or individualized reports with your defined KPIs.